Paradigm 3

Software for Handling Consumer Complaints

Whether you are a manufacturing company, a retail establishment or an industry that deals with products or services, handling consumer complaints must be kept as a priority. Your reputation as a company depends on timely responses to complaints. Many companies that haven’t survived have failed to stay on top of this important part of customer service.

Consumer Complaint Software

Our Paradigm 3 software provides flexible reporting and processing when there are complaints that require an investigative workflow. Steps can be listed and then carried out by the appropriate personnel easily and efficiently since the software informs individual employees of their required actions. Instant access is also granted to learn more about any outstanding issues and the status of them.

Corrective actions can be implemented faster when each individual is aware of the tasks he must take to help resolve a problem. In some cases it may only be one employee that is in charge of the entire resolution while in other cases there may be a team assigned to handle a major dispute. With complaint software everything can be managed through one channel with no paperwork required.

Complete Customer Complaints Solutions

This type of software gives you the opportunity to boost your level of customer satisfaction while improving your efficiency. You can also manage all of your customer service inquiries, incoming emails as well as complaints filed on social media sites, your website or on a mobile app with customized assignments and workflows.

Follow up on the feedback you receive from consumers quickly and easily with the Paradigm 3. When you keep customer satisfaction at an all-time high, your business will profit as a result. Learn more about our complaint management solutions by visiting our website at interaxgrp.com today. You can also call us anytime if you have questions about our extensive line of document and compliance management solutions at 1-800-884-3160 x 707.


The Ultimate Software for Maintaining and Managing Training Records

Training is an important aspect of any business and keeping track of the records can get confusing even for a small company. As your industry continues to evolve it’s crucial that your employees receive the training they need to stay on top of the current technology and the latest trends. Our Paradigm 3 Training Module is fully customizable to suit your needs and can manage and track both the competency and the personnel training records of your workers.

The module can keep track of anything ranging from qualification records to the necessary training required for a specific individual. The forms provided offer flexibility and the system can send out notifications of any re-training needed. Using the search function an employer can quickly learn who has been trained and the type of training that may be required in the upcoming 3 months.

The system can be customized to meet all of your requirements for business training. You’ll have total control over the training management and won’t have to ever worry again about meeting compliance requirements. No matter what type of training is needed, including orientation training, on-site training, management courses or initial qualification training, you’ll be able to keep track of all of them in one place.

Let the Paradigm 3 Training Module do the heavy lifting for you. Manage all of your training records easily and set up the system to send out notifications when new training is required. Emails and internal modifications can be sent indicating the action items that have been assigned. There is no easier way to keep on top of the training that has either been done or needs to be accomplished in the future.

We can help with the initial setup of the training module and have it customized to meet the standards of your industry. Please give us a call today at 1-800-884-3160 X 707 if you have any questions at all about this training software or visit our site at interaxgrp.com to learn more about the entire range of Paradigm 3 functionalities.


Why Compliance Is so Important in Business

Compliance means that your business is conforming or obeying the regulations or rules set out by a governing body or set by the Law. Corporate management must ensure that all of the legalities and regulations are being followed to the letter in order to avoid harsh penalties or even lawsuits. Compliance must always be put as a priority for any type of business and there must be a system in place so that things can run smoothly without any type of regulatory complications.

Criminal charges may be laid when the laws of the land aren’t adhered to and this can put a business at risk. There are laws and regulations regarding staff management, advertising, selling and buying, the handling of stock, safety rules and much more. Depending on the size of the business, a compliance officer may be required to monitor the guidelines and the caseload through a system that includes software and extensive databases.

This software technology must be able to track and audit the information as necessary and send out notifications regarding any updates. There should be a line of compliance reporting that the employees know and understand and workers should have access to the databases to complete any compliance reports.

Compliance also helps to build up trust with consumers and helps to maintain the positive reputation of a company. Mandatory regulatory compliance can get complicated quickly when there isn’t a secure system in place to handle all of the different aspects involved with it.

Proper compliance management ensures that all issues and complaints by employees and consumers are handled promptly before they have a chance to balloon and quite possibly affect the whole company. When you have things set up properly everyone will know exactly what they are supposed to be doing in terms of compliance and will be able to work effectively knowing exactly what the rules are.
Learn more about the features that we provide on our compliance software at interaxgrp.com. You can also call us here at the Interax Group at 1-800-884-3160 X 707 if you have any specific questions about our Paradigm 3 software.