Paradigm 3

Paradigm 3 at LABCON 2018

The Canadian Society for Medical Laboratory Science “CSMLS” is again hosting their annual conference “LABCON 2018”. This year it will be held at the Brookstreet Hotel, Ottawa, Ontario from May 24th to May 27th, 2018.

The Venue

The Brookstreet Hotel is a 4-diamond hotel resort and conference centre and offers its guests superb amenities including “Au Natural Spa” that has a full range of beauty packages. Dining includes the “Prospectives” Restaurant which offers contemporary cuisine and the Options Lounge which has been named the best jazz lounge in Ottawa. Live jazz is performed every night from 8 pm to midnight. Also, the B café for snacks, coffee, and food on the go.

The City

Canada’s capital city is a dynamic and vibrant community with a full range of amenities for visitors. Unique as a North American capital, the city is bilingual. English is the first language of a majority of the population, but French is the first language of a significant number. Staff in most stores and restaurants speak both well and, in general, bilingualism is common.

The Event

The mission statement of CSMLS is to advance the medical laboratory profession through certification, education and advocacy and they adhere to the values of integrity, accountability, respect and commitment. The yearly meeting is an exciting gathering from all across Canada of laboratory professionals, supervisors, technicians, managers, directors and educators reconnecting or meeting anew to explore new technologies and procedures and to benefit from the efforts of CSMLS.

“LABCON” offers the opportunity for professionals to increase their expertise with several hands-on and in-depth workshops. This year they are hosting a large number of topics over the four days of the conference. Many of the presentations this year are focused on quality practices and maintaining high standards in the laboratory and also focusing on accountability. Topics are being covered in many of the laboratory disciplines by a large number of presenters.

Some of the more general topics this year include:

How to Communicate New Ideas for my Lab – Chris Graham

Chicken and Floor Wax- The Secret to Employee Engagement – Christine Bruce BHA, MLT, CLQM, LSSBB

Top 10 Preanalytical Threats to Accurate Results – Dennis Ernst MT(ASCP), NCPT, NCCT

Delivering World Class Customer Service – Dennis Ernst MT(ASCP), NCPT, NCCT

Learn to Love Quality Systems Through Active Involvement for all Staff – Julie Coffey MLT, ART, CQA, CMQ/OE

There is also a social aspect to the conference with a welcoming reception, opening ceremonies and a keynote speech, an exhibitor’s reception. On Saturday the President hosts a “Roaring 20’s Dinner and Dance” and on Sunday the conference concludes with a lunch and closing ceremonies. The conference will also host the CSMLS annual general meeting and an open forum.

As well as laboratory professionals attending a large number of exhibitors will also be attending “LABCON 2018” giving attendees a chance to see and experience new products and services relevant to their field.

Paradigm 3 Document Control and Compliance Management Software will again exhibit at the event, and they have been attending for the past several years and have had the chance to interact with many of Canada’s laboratory professionals. Paradigm 3 aids hospitals and laboratories to control their documents, audits, training competency and much in full compliance with ISO 15189 and CAP requirements.


Software for Handling Consumer Complaints

Whether you are a manufacturing company, a retail establishment or an industry that deals with products or services, handling consumer complaints must be kept as a priority. Your reputation as a company depends on timely responses to complaints. Many companies that haven’t survived have failed to stay on top of this important part of customer service.

Consumer Complaint Software

Our Paradigm 3 software provides flexible reporting and processing when there are complaints that require an investigative workflow. Steps can be listed and then carried out by the appropriate personnel easily and efficiently since the software informs individual employees of their required actions. Instant access is also granted to learn more about any outstanding issues and the status of them.

Corrective actions can be implemented faster when each individual is aware of the tasks he must take to help resolve a problem. In some cases it may only be one employee that is in charge of the entire resolution while in other cases there may be a team assigned to handle a major dispute. With complaint software everything can be managed through one channel with no paperwork required.

Complete Customer Complaints Solutions

This type of software gives you the opportunity to boost your level of customer satisfaction while improving your efficiency. You can also manage all of your customer service inquiries, incoming emails as well as complaints filed on social media sites, your website or on a mobile app with customized assignments and workflows.

Follow up on the feedback you receive from consumers quickly and easily with the Paradigm 3. When you keep customer satisfaction at an all-time high, your business will profit as a result. Learn more about our complaint management solutions by visiting our website at interaxgrp.com today. You can also call us anytime if you have questions about our extensive line of document and compliance management solutions at 1-800-884-3160 x 707.


The Ultimate Software for Maintaining and Managing Training Records

Training is an important aspect of any business and keeping track of the records can get confusing even for a small company. As your industry continues to evolve it’s crucial that your employees receive the training they need to stay on top of the current technology and the latest trends. Our Paradigm 3 Training Module is fully customizable to suit your needs and can manage and track both the competency and the personnel training records of your workers.

The module can keep track of anything ranging from qualification records to the necessary training required for a specific individual. The forms provided offer flexibility and the system can send out notifications of any re-training needed. Using the search function an employer can quickly learn who has been trained and the type of training that may be required in the upcoming 3 months.

The system can be customized to meet all of your requirements for business training. You’ll have total control over the training management and won’t have to ever worry again about meeting compliance requirements. No matter what type of training is needed, including orientation training, on-site training, management courses or initial qualification training, you’ll be able to keep track of all of them in one place.

Let the Paradigm 3 Training Module do the heavy lifting for you. Manage all of your training records easily and set up the system to send out notifications when new training is required. Emails and internal modifications can be sent indicating the action items that have been assigned. There is no easier way to keep on top of the training that has either been done or needs to be accomplished in the future.

We can help with the initial setup of the training module and have it customized to meet the standards of your industry. Please give us a call today at 1-800-884-3160 X 707 if you have any questions at all about this training software or visit our site at interaxgrp.com to learn more about the entire range of Paradigm 3 functionalities.