The Paradigm 3 Customer Complaints Software manages all forms of customer complaints whether product or service related. How issues identified by customers are handled is critical to the success of any organization. Having caused the customer a problem the way an organization resolves the issue provides a lasting impression in a customer’s mind. Paradigm 3 customer complaint software provides totally customizable forms that guide your organization through the process of identification, analysis, planning and resolution of your issues. We provide targeted action items to assigned personnel to ensure your complaints move through your system in a timely manner. Providing transparent workflows of all actions taken, in turn, preserves your customers’ trust and loyalty.

Gain the ability to track and control your customer complaints both in-house and around the world. Forms can be customized to fully integrate with your existing processes and data can be exported to external reporting utilities for custom analysis.

The Paradigm 3 customer complaint module offers the following features:

Controls all aspects of document creation, review, approval and release. Our targeted action items ensure a seamless work flow through the various phases of a document life cycle including notification of scheduled reviews and real time revision logs.

Our improvement generator module provides highly flexible processing and reporting on all requirements where an investigative workflow is required. Ensuring various steps are carried out and appropriate personnel are informed in a timely manner. Paradigm 3 not only informs persons of required actions it also allows instant access to status of individual or all outstanding issues.

This module is mainly used in manufacturing for managing calibration and maintenance requirements, approved vendor tracking, document change request along with such tasks as MSDS sheet management. We feature action item notifications of assigned tasks along with the ability to automatically escalate those action items should they not be completed on time. Should you get external information such as photographs or calibration certificates these can be easily attached and integrated into the records with the paper clip feature.

The module manages and tracks required education and training. Our exclusive search function allows you to search aspects of training such as who is competent to perform a certain task to what training is due next month. Action items notify applicable personnel indicating clearly what training is required, where it will be held and when. Keeping your whole training matrix in control and proactive.