The Paradigm 3 Customer Complaints Software manages all forms of customer complaints whether product or service related. How issues identified by customers are handled is critical to the success of any organization. Having caused the customer a problem the way an organization resolves the issue provides a lasting impression in a customer’s mind. Paradigm 3 customer complaint software provides totally customizable forms that guide your organization through the process of identification, analysis, planning and resolution of your issues. We provide targeted action items to assigned personnel to ensure your complaints move through your system in a timely manner. Providing transparent workflows of all actions taken, in turn, preserves your customers’ trust and loyalty.
Gain the ability to track and control your customer complaints both in-house and around the world. Forms can be customized to fully integrate with your existing processes and data can be exported to external reporting utilities for custom analysis.
The Paradigm 3 customer complaint module offers the following features: