Paradigm 3 at LABCON 2018

The Canadian Society for Medical Laboratory Science “CSMLS” is again hosting their annual conference “LABCON 2018”. This year it will be held at the Brookstreet Hotel, Ottawa, Ontario from May 24th to May 27th, 2018.

The Venue

The Brookstreet Hotel is a 4-diamond hotel resort and conference centre and offers its guests superb amenities including “Au Natural Spa” that has a full range of beauty packages. Dining includes the “Prospectives” Restaurant which offers contemporary cuisine and the Options Lounge which has been named the best jazz lounge in Ottawa. Live jazz is performed every night from 8 pm to midnight. Also, the B café for snacks, coffee, and food on the go.

The City

Canada’s capital city is a dynamic and vibrant community with a full range of amenities for visitors. Unique as a North American capital, the city is bilingual. English is the first language of a majority of the population, but French is the first language of a significant number. Staff in most stores and restaurants speak both well and, in general, bilingualism is common.

The Event

The mission statement of CSMLS is to advance the medical laboratory profession through certification, education and advocacy and they adhere to the values of integrity, accountability, respect and commitment. The yearly meeting is an exciting gathering from all across Canada of laboratory professionals, supervisors, technicians, managers, directors and educators reconnecting or meeting anew to explore new technologies and procedures and to benefit from the efforts of CSMLS.

“LABCON” offers the opportunity for professionals to increase their expertise with several hands-on and in-depth workshops. This year they are hosting a large number of topics over the four days of the conference. Many of the presentations this year are focused on quality practices and maintaining high standards in the laboratory and also focusing on accountability. Topics are being covered in many of the laboratory disciplines by a large number of presenters.

Some of the more general topics this year include:

How to Communicate New Ideas for my Lab – Chris Graham

Chicken and Floor Wax- The Secret to Employee Engagement – Christine Bruce BHA, MLT, CLQM, LSSBB

Top 10 Preanalytical Threats to Accurate Results – Dennis Ernst MT(ASCP), NCPT, NCCT

Delivering World Class Customer Service – Dennis Ernst MT(ASCP), NCPT, NCCT

Learn to Love Quality Systems Through Active Involvement for all Staff – Julie Coffey MLT, ART, CQA, CMQ/OE

There is also a social aspect to the conference with a welcoming reception, opening ceremonies and a keynote speech, an exhibitor’s reception. On Saturday the President hosts a “Roaring 20’s Dinner and Dance” and on Sunday the conference concludes with a lunch and closing ceremonies. The conference will also host the CSMLS annual general meeting and an open forum.

As well as laboratory professionals attending a large number of exhibitors will also be attending “LABCON 2018” giving attendees a chance to see and experience new products and services relevant to their field.

Paradigm 3 Document Control and Compliance Management Software will again exhibit at the event, and they have been attending for the past several years and have had the chance to interact with many of Canada’s laboratory professionals. Paradigm 3 aids hospitals and laboratories to control their documents, audits, training competency and much in full compliance with ISO 15189 and CAP requirements.

Using software with your ISO 9001 system in manufacturing to accelerate your profitability

To ensure ISO 9001 is a central tool in your manufacturing facility, every employee in the organization should have a basic understanding of the order and flow of the organizational and companywide processes. Without understanding these processes, it’s difficult to diagnose problems and implement preventive or corrective actions.

Understanding and meeting requirements

Document control is central to understanding and meeting requirements of the ISO 9001. It is central to understand what is expected of employees and how to measure the performance compliance against a known standard procedure or instruction. Structured document control also enables improvements to be made against a known set of criteria, ensuring that changes implemented will in fact benefit the organization. The use of document control software such as Paradigm 3 makes the task of managing documents infinitely simpler.

Obtaining results of process performance and effectiveness

Once an organization understands its processes, it’s important to monitor performance to assess effectiveness. A quality management system should be a strategic part of the overall business model, so it’s imperative to determine if the processes are assisting the organization in meeting the overall objectives of why the process was initially created. For example, the purpose of a final inspection process is to ensure that nonconforming products are not delivered to customers. To achieve final inspection, criteria (i.e., inputs) must be defined so that the inspector can determine if the product meets requirements (output).

Driving continual improvement based on objective measurement

Having a robust quality management system is key to driving continual improvement. The use of the information provided from the quality system will be central to a company’s success in moving them forward. Tools such as analysis of CAR’s and customer complaints will point the organization forward on where to put the more emphasis in which to make the most improvement.

Paradigm 3 software can manage all aspects of your quality system including document control, corrective actions, audits, training and competency. To find out more visit our website at today call us at 1800 884 3160 x 707 or email

Software for Handling Consumer Complaints

Whether you are a manufacturing company, a retail establishment or an industry that deals with products or services, handling consumer complaints must be kept as a priority. Your reputation as a company depends on timely responses to complaints. Many companies that haven’t survived have failed to stay on top of this important part of customer service.

Consumer Complaint Software

Our Paradigm 3 software provides flexible reporting and processing when there are complaints that require an investigative workflow. Steps can be listed and then carried out by the appropriate personnel easily and efficiently since the software informs individual employees of their required actions. Instant access is also granted to learn more about any outstanding issues and the status of them.

Corrective actions can be implemented faster when each individual is aware of the tasks he must take to help resolve a problem. In some cases it may only be one employee that is in charge of the entire resolution while in other cases there may be a team assigned to handle a major dispute. With complaint software everything can be managed through one channel with no paperwork required.

Complete Customer Complaints Solutions

This type of software gives you the opportunity to boost your level of customer satisfaction while improving your efficiency. You can also manage all of your customer service inquiries, incoming emails as well as complaints filed on social media sites, your website or on a mobile app with customized assignments and workflows.

Follow up on the feedback you receive from consumers quickly and easily with the Paradigm 3. When you keep customer satisfaction at an all-time high, your business will profit as a result. Learn more about our complaint management solutions by visiting our website at today. You can also call us anytime if you have questions about our extensive line of document and compliance management solutions at 1-800-884-3160 x 707.