|
The Paradigm 3 Customer Complaints Software manages all forms of customer complaints whether product or service related. All forms of complaints deserve a professional solution. The module provides you with the capability to efficiently tend to a complaint by recognizing it and finding the cause for it. You can then implement the appropriate resolution, and analyze its origin–an important factor in solving systemic issues. Providing transparent workflows of all actions taken, in turn, preserves your customers’ trust and loyalty.
The Paradigm 3 customer complaint module offers the following features:
- Logging and tracking of all customer complaints
- Notification for responsible personnel at each step of the issue's investigation and resolution
- Notification and escalation of overdue Action Items
- E-mail distribution of notifications
- Priority notification for urgent matters
- Searching capabilities
- Comprehensive reporting and exporting of data
- Enterprise-wide availability to designated personnel
- Scheduled follow-up notifications to ensure ongoing improvement of processes
Gain the ability to track and control your customer complaints both in-house and around the world. Forms can be customized to fully integrate with your existing processes and data can be exported to external reporting utilities for custom analysis.
|
